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Complaints procedure
For matters relating to our Residential Sales or Lettings service, in the first instance please contact:
PE1 1DD
or email partners@sharmanquinney.co.uk
If you have a RESIDENTIAL SALES complaint (relating to buying and selling a property)
- EA Compliance Department
Connells GroupCumbria House
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GNT: 01525 215 410
If you have a LETTINGS complaint (relating to renting a property)
- Sharman Quinney Residential Lettings
Customer Services
1st Floor
907 Walsall Road
Great Barr
Birmingham
B42 1TNT: 0121 357 3143For General Lettings enquiriesT: 01233 620633
For RESIDENTIAL SALES and LETTINGS complaints; In the event that our company complaints procedure has been exhausted and you still remain dissatisfied, you should note that our Alternative Dispute Resolution entity for both sales and lettings complaints is;
The Property Ombudsman
Milford house
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BPT: 01722 333306
We aim to resolve any complaints received swiftly. You can download our Residential Sales and Lettings Customer (including Lettings insurance) Complaints Procedure leaflet.
Mortgage and Insurance Services
Matters relating to Mortgage Services are dealt with in a slightly different way. Please download the Mortgage Services Customer Complaints Procedure leaflet or contact Customer Relations in writing at:
Bedfordshire
LU7 1GN
If your MORTGAGE SERVICES complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.
The Financial Ombudsman Service provides a free and independent service for consumers and can be contacted at:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
Tel: 0800 023 4567
Email: www.financial-ombudsman.org.uk
Under EU regulation, from 15 February 2016, for products and services bought online you have the right to refer any complaint to the Online Dispute Resolution platform (ODR) who can put you in touch with the right body to help resolve your complaint. The ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body. The Financial Ombudsman Service will refer you back to our complaints process unless you’ve already been through this. So you might prefer to go straight to the Financial Ombudsman Service after you’ve been through our complaints process. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point: customerrelations@sharmanquinney.co.ukNeed a mortgage?
Contact us for help and adviceLocate a Sharman Quinney branch
Sharman Quinney Holdings
Limited is registered in England and Wales under company number 4174227,
Registered Office is Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard,
Bedfordshire, LU7 1GN. VAT Registration Number is 500 2481 05.
For the activities of advising on regulated mortgages and non-investment
insurance contracts, Sharman Quinney Holdings Limited is an appointed
representative of Connells Limited which is authorised and regulated by the
Financial Conduct Authority. Connells Limited’s Financial Services
Register number is 302221.