For matters relating to our Residential Sales or Lettings service, in the first instance please contact:
If you have a RESIDENTIAL SALES complaint (relating to buying and selling a property)
- EA Compliance Department
Connells GroupCumbria House
16-20 Hockliffe Street
LU7 1GNT: 01525 215 410
If you have a LETTINGS complaint (relating to renting a property)
- Sharman Quinney Residential Lettings
907 Walsall Road
B42 1TNT: 0121 357 3143For General Lettings enquiriesT: 01233 620633
Mortgage and Insurance Services (including Lettings Insurance)
Matters relating to Mortgage Services are dealt with in a slightly different way. Please download the Mortgage Services Customer Complaints Procedure leaflet or contact Customer Relations in writing at:
If your MORTGAGE SERVICES complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.
The Financial Ombudsman Service provides a free and independent service for consumers and can be contacted at:
The Financial Ombudsman Service
Tel: 0800 023 4567
Under EU regulation, from 15 February 2016, for products and services bought online you have the right to refer any complaint to the Online Dispute Resolution platform (ODR) who can put you in touch with the right body to help resolve your complaint. The ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body. The Financial Ombudsman Service will refer you back to our complaints process unless you’ve already been through this. So you might prefer to go straight to the Financial Ombudsman Service after you’ve been through our complaints process. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point: email@example.com
Need a mortgage?Contact us for help and advice
Sharman Quinney Holdings
Limited is registered in England and Wales under company number 4174227,
Registered Office is Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard,
Bedfordshire, LU7 1GN. VAT Registration Number is 500 2481 05.
For the activities of advising on regulated mortgages and non-investment insurance contracts, Sharman Quinney Holdings Limited is an appointed representative of Connells Limited which is authorised and regulated by the Financial Conduct Authority. Connells Limited’s Financial Services Register number is 302221.